30/4/2020 2 Comments
The Covid-19 pandemic has severely affected the aviation industry, with numerous airlines forced to cancel flights or cease operations all together. Fortunately, the Malaysian Aviation Commission Act 2015 provides both rights and remedies to protect consumers in these turbulent times.
In light of the recent health pandemic, Covid-19, multiple industries across the globe have been adversely affected. This is especially true to the civil aviation industry as the outbreak caused many unforeseen disruptions. Flights being ceased, rescheduled, and cancelled are a common sight at airports worldwide, causing public outcry over the inability to get a full refund.
With the passing of the Malaysian Aviation Commission Act 2015 (MAVCOM Act), what are the statutory rights that have been made available to protect consumers’ rights in Malaysia under such circumstances? This article aims to shed light on the rights and remedy of consumers arising out of cancelled, ceased or rescheduled flights.